Terms of Service

Terms of Service

Terms & Conditions for Using Glutanex Online Stores

These Terms of Service apply to your use of Glutanex-USA.com, GlutanexCanada.com, and any related services, purchases, content, and communications provided through our online stores.

Overview

By visiting our websites, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service and by our related policies.

Our Stores

  • Glutanex-USA.com serves customers in the United States.
  • GlutanexCanada.com serves customers in Canada.
  • Product selection, pricing, promotions, shipping options, taxes, and availability may vary by market.
  • References to “Glutanex,” “we,” “us,” or “our” refer to the applicable Glutanex online store through which you are shopping.

Eligibility & Account Responsibility

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Who May Use Our Store

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the site with the consent of a parent or legal guardian.

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Your Account

You are responsible for maintaining the accuracy of your account information, protecting your login credentials, and all activity that occurs under your account.

Product Information

We work to provide accurate product descriptions, images, ingredients, pricing, and availability, but occasional errors may occur.

  • Product descriptions, images, colors, packaging, and labels may vary slightly from what appears online.
  • We may update, modify, discontinue, or limit products at any time without notice.
  • We do not guarantee that product information is always complete, current, or error-free.
  • Before using any product, always read the product label, directions, warnings, and ingredient list.
  • If you have allergies, sensitivities, medical conditions, or are pregnant, nursing, or taking medication, consult a qualified professional before use.

Health, Skincare & Supplement Disclaimer

Orders, Pricing & Availability

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse, cancel, limit, or modify any order for any reason, including suspected fraud, pricing errors, inventory errors, payment issues, or unauthorized resale activity.
  • Prices are listed in the currency shown at checkout and may change without notice.
  • Promotions, discounts, free gifts, and offers may be limited, modified, or discontinued at any time.
  • We reserve the right to correct pricing, typographical, or product errors even after an order has been submitted.

Payments & Billing Information

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Payment Authorization

By placing an order, you authorize us and our payment processors to charge your selected payment method for the total amount shown at checkout.

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Accurate Information

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information for all purchases.

Shipping, Delivery & Risk of Loss

  • Shipping options, costs, delivery estimates, and restrictions are described in our Shipping Policy and at checkout.
  • Delivery times are estimates only and may be affected by carrier delays, weather, holidays, customs processing, or other events outside our control.
  • Risk of loss generally passes to the customer once the order is delivered to the shipping address provided at checkout.
  • You are responsible for providing a complete and accurate shipping address.
  • Additional fees may apply if an order is returned due to an incorrect or incomplete address.

Returns, Refunds & Exchanges

  • Returns and refunds are governed by our Refund Policy.
  • For health, safety, hygiene, and product integrity reasons, opened, used, tested, or unsealed products are not eligible for return.
  • Return requests must be submitted within the time period stated in our Refund Policy.
  • Products sent back without prior authorization may not be accepted.
  • Original shipping fees are non-refundable unless otherwise required by law or unless the return is due to our confirmed error.

Promotions, Gifts & Rewards

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Discount Codes

Discount codes and promotions may have expiration dates, exclusions, minimum purchase requirements, and other limitations.

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Free Gifts

Free gifts and promotional items are available while supplies last and may be substituted, modified, or discontinued without notice.

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Returned Orders

If an order with a promotional gift is returned, the gift may need to be returned as well or its value may be deducted from the refund.

Prohibited Uses

  • You may not use our websites or products for any unlawful, fraudulent, abusive, or unauthorized purpose.
  • You may not interfere with website security, attempt unauthorized access, upload malicious code, or disrupt website functionality.
  • You may not copy, scrape, reproduce, or exploit website content for commercial purposes without written permission.
  • You may not submit false, misleading, offensive, infringing, or harmful content.
  • You may not purchase products for unauthorized resale, diversion, marketplace listing, or export in violation of applicable laws or brand restrictions.

Professional-Use Products

Intellectual Property

  • All website content, including text, images, graphics, logos, design, product pages, and layout, is protected by intellectual property laws.
  • Glutanex trademarks, brand names, product names, and related brand assets belong to their respective owners.
  • You may not use our content, branding, images, or product materials without prior written permission.
  • Nothing on our websites grants you any license or ownership rights in our intellectual property or the intellectual property of Nexus Pharma or other rights holders.

User Content, Reviews & Submissions

  • If you submit reviews, comments, photos, feedback, or other content, you grant us permission to use, display, edit, and share that content in connection with our business.
  • You are responsible for ensuring your submissions are accurate, lawful, respectful, and do not violate the rights of others.
  • We may remove or refuse content that we believe is false, misleading, inappropriate, offensive, infringing, or otherwise unacceptable.

Third-Party Tools & Links

Our websites may contain links to third-party websites, payment services, shipping carriers, apps, or tools. We are not responsible for third-party websites, services, policies, content, delays, errors, or practices. Your use of third-party services may be subject to their own terms and policies.

Disclaimer of Warranties

Our websites, services, and products are provided on an “as available” basis, except as expressly stated otherwise. We do not guarantee that the website will be uninterrupted, secure, error-free, or that all information will always be accurate or current. To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms.

Limitation of Liability

To the fullest extent permitted by law, Glutanex, its owners, employees, affiliates, service providers, suppliers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our websites, services, products, or inability to use them. Some jurisdictions do not allow certain limitations, so these limitations may apply only to the extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Glutanex, its owners, employees, affiliates, service providers, suppliers, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from your violation of these Terms, misuse of our websites or products, violation of applicable law, or infringement of any rights of another person or entity.

Changes to These Terms

  • We may update or modify these Terms of Service at any time.
  • The updated version will be posted on this page with the latest effective date when applicable.
  • Your continued use of our websites after changes are posted means you accept the updated Terms.

Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact our customer support team through the contact information listed on the applicable Glutanex website where your order was placed.

Thank You for Shopping With Glutanex

By using our websites and placing an order, you agree to follow these Terms of Service and the policies that help us provide a safe, reliable, and professional shopping experience for customers in the United States and Canada.